Return Policy

We are not responsible for any packages sent to a wrong address so please double check your shipping address when checking out.

We are not responsible for weather damages. During winter months, we pack our plants with proper insulation, along with heat packs on request, for packages that will travel to cold enironments. We recommend buying a heat pack if the destination of the package’s temperature is 40 degrees Fahrenheit or below during day time.

We are not responsible for any postal delays or mishaps. If your package came in later than the expected date and the plants are very stressed, we will not take on the responsibility of said package. All packages shipped using priority mail have a $50 insurance included. You, the buyer, must submit the claim. USPS will only issue insurance claims for lost packages or box damage. If your box arrives damaged please keep the box and all of it's contents and take pictures of everything. We can and will be happy to offer suggestions on how to revive plants that were damaged.

You received your plant mail, how exciting! You've opened it with excitement only to find yourself unhappy with your plants conditions in the box. Let us know within 48 hours of delivery. Although we take great pride in our packing here at NAPA (Not A Plant Addiction) we are not immune to human error. We ask that you take a picture or pictures of the box and plant(s), with detailed information on why you feel the plant is not in proper conditions after shipping. With this information will do our best to help you and your plant. In any case that a return or refund is issued, a 20% restock may be deducted from the overall refund prior to issuance. We may request that the plant be shipped back to us, in which case, return shipping is NOT covered by us. Thank you for your understanding. 

Unless noted, all photos are representative of the plant you will receive.  While not the exact plant, they are all very similar.

Please note, some leaf damage and plant stress should be expected, as these are live plants being shipped in a dark space and are subject to rough handling and sometimes extreme weather. We package with care to reduce as much risk as possible, but we cannot guarantee how the plant will handle the stress of shipping.